At OnGoRides, we prioritize the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services. By accessing our website or mobile app and booking rides with OnGoRides, you agree to the practices described below.
1. Information We Collect
- Personal Information: When you book a ride, we collect personal information such as your name, phone number, email address, and payment details.
- Location Data: To provide our services, we may collect and process your real-time location data.
- Usage Data: We collect information about how you use our website, mobile app, and services, including your ride history, preferences, and interactions with our platform.
2. How We Use Your Information
- Service Delivery: Your personal information is used to process bookings, provide ride services, and communicate updates related to your trip.
- Payment Processing: Payment details are securely collected and processed to complete your transaction.
- Customer Support: We use your contact information to address queries, handle complaints, and provide assistance.
- Improving Services: We analyze your usage data to enhance the functionality of our platform and improve the overall user experience.
- Marketing Communication: With your consent, we may send you promotional offers, newsletters, or service updates. You can opt out of receiving these at any time.
3. Sharing Your Information
- Third-Party Service Providers: We may share your information with trusted third parties who assist us in delivering our services (e.g., payment processors, ride dispatch services). These parties are bound by strict confidentiality agreements.
- Legal Obligations: We may disclose your information when required by law, such as in response to a court order or government request.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the involved parties.
4. Data Security
- We take data security seriously and implement measures to protect your personal information from unauthorized access, theft, or loss. Our payment processing partners use encryption and secure protocols to ensure the safety of your financial details.
5. Cookies and Tracking Technologies
- OnGoRides uses cookies and similar tracking technologies to enhance your experience on our website and app. Cookies help us remember your preferences and provide personalized content.
- You can control or disable cookies through your browser settings, but this may limit some functionality of our services.
6. Your Rights
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: If your information is inaccurate or outdated, you can request corrections.
- Deletion: You can request the deletion of your personal data, provided there are no legal obligations for us to retain it.
- Opt-Out: You can unsubscribe from marketing communications at any time by following the opt-out instructions in our emails.
7. Data Retention
- OnGoRides retains your personal information only as long as necessary to provide our services and fulfill legal obligations. Once your information is no longer required, we ensure its secure deletion.
8. Changes to the Privacy Policy
- We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.
At OnGoRides, your privacy is important to us, and we are committed to protecting your personal information while providing a seamless and secure transportation experience.
